Repair of components and finished products

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What does repair of components and finished products consist in?

At the customer’s request, defective components are repaired or corrected using tools before they reach the production line. By repairing components, the product in which
the defect has been detected regains its initial functional properties. Repair of components ensures that only parts that meet the required quality standards go into further production.
In turn, when repairing finished products, the products, in which any defects were found during quality control, are repaired using appropriate tools so that they regain their functional properties. This is a particularly important procedure in industries where the product reaching the final customer is relatively expensive — namely industries, such as automotive, electronics or household appliances.

Why is this worth outsourcing?

Frequent complaints can have a very negative impact on the company’s image.

When providing the service of repair of components and finished products commissioned to us, we rely only on modern technologies and the experience of our experts. We guarantee that the final product delivered to the final customer meets all the specified requirements and complies with the technical specification. Together with the customer we focus on constantly improving the quality of the products offered.

Benefits from using repair of components and finished products

  • repair and restoration of the product functional properties
  • removal of the defect of the component before it reaches the production line
  • reduction in production costs and complaint costs
  • elimination of complaints
  • improving the quality of finished products
  • positive impact on the company’s reputation

Stages of service implementation

Order process and implementation

SGP
Partner Quality problem     1 Quality problem The customer has a problem with the quality of the product and there is a need to use our services.
    2 Acceptance of the order for execution The customer contacts us and we collect all the necessary data and develop the operation strategy.
    3 Contact with the supplier The SGP representative contacts the customer’s supplier directly regardless of where the supplier is based and establishes all the details concerning the inspected detail.
    4 Acceptance of the order execution along with the provision of resources Our employee assigned to the execution of the order starts operations in accordance with the joint arrangements and the specificity of the task. They are also responsible for appointing controllers, organizing the necessary tools and other tasks.
    5 Order execution In the next step, we proceed to the execution of the order by, e.g., coordinating the work of the team and familiarizing the staff with the instructions for repair. All the time we watch over the progress of work and the order execution in accordance with the adopted guidelines.
    6 Reporting and monitoring Once the order has been completed, the coordinator reports the course of the order execution in the form agreed with the customer. Subsequently, they send the report on the execution of the order to the customer and the supplier.
    7 Order completion Once the order has been completed, we provide the customer with components or finished products after repair, and we settle with the supplier for the execution of the order.
Partner Resolve problem     8 Service completion and Feedback Our customers’ opinion is crucial to us. After the order is completed, SGP verifies the quality of the order execution with the Customer, and the conclusions drawn on the basis of the comments received will be used to further improve the process.

References of our clients

Customers opinion

“Thanks to SGP Group’s professional team we are sure, that our products will be checked accordingly and we have 100% guarantee it will be done on time.”
Nikola Randelović Purchasing manager Wacker Neuson Kragujevac d.o.o.
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“The company is characterized by high flexibility and professionalism in the implementation of commissioned works and it has qualified personnel on its disposal. SGP Group employees proved authority in solving quality problems.”
SMA Metalltechnik RO SRL
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“SGP is a flexible partner, effectively meeting our personnel needs and maintaining open communication. They are dedicated to understanding our demands and finding mutually beneficial solutions.”
Cristina Bacila HR Manager, Ecolor
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“Thanks to SGP Group’s professional team we are sure, that uor products will be checked accordingly and we have 100% guarantee it will be done on time.”
Matija Selankovic Supplier Quality Assurance Engineer at Nidec Electric Motor Serbia
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“I would like to confirm that SGP Group has been a qualified supplier in terms of sorting, visual control and production support”
Dusan Novosel Supplier Quality, Brose group plant Belgrade
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„Cooperation with SGP has developed properly from the very beginning and SGP has greatly supported Bufab growth over past years.”
Jarosław Bazeli Managing Director
Bufab Poland
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„We repute this company as deserving for recommendation.”
Robert Grzyb Director Advanced Quality
Cooper Standard
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„Basing on orders and missions performer by SGP – Sorting Group Poland Sp. Z o.o., we can confirm high quality of services and punctuality of realized commissions.”
Marcin Przedborski Kierownik Działu Jakości
LG Electronics
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“The communication and services provided by SGP have always been provided in a timely manner and ore to the expected high standards.”
David Alexander Quality Manager
Curtiss-Wright
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“SGP Group administers of well qualified managerial and labor personnel and rich experience, which results in good quality of their work. We repute this company as deserving for recommendation.”
Luca Marchegiani Procurement Direction
Elica
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“It’s worth to mention that services rendered by SGP are always provided on-time and with high quality standards.”
Paola Santagati Quality Supplier
Tristone Flowtech Italy
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“It’s worth to mention that services rendered by SGP-Sorting Group Poland Sp. z o.o. are always provided on-time and with high quality standards.”
Agnieszka Bogubowicz DN Automotive Poland Sp. z o. o.
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