What does complaint analysis consist in?
Due to the use of modern technologies, we are able to carry out a comprehensive qualitative interpretation of the tested detail. For complaint analysis we use, among others, computed tomography, modern DR technologies, or 3D scanning.
Our operations are carried out in a non-invasive manner, using non-destructive testing. When relying on the data provided by the customer (drawings), we analyze the internal structure of the detail, isolate and measure irregularities.
Within the framework of the complaint analysis service, we also compare the received 3D image and the CAD model, and the results presented through a color grid as well as
the measurement report based on a 2D drawing of the detail or information from the customer.
Why is this worth outsourcing?
Many of our existing customers are manufacturers of parts composed of many sub-assemblies. In the event of complaints or quality problems, the response to the question on whose side the error occurred can cause difficulties. By conducting complaint analysis,
we are able to precisely locate the source of irregularities. In the event that one of
the components becomes a problematic factor, it may be possible to prevent the occurrence of complaint costs in the organization, by transferring them directly to the supplier.
Benefits from using complaint analysis
- by using modern technologies, we receive the response to the question what is
the reason for non-compliance, with no need to destroy the detail.
- the data obtained during the analysis can be used to implement actions in
the organization aimed at preventing the escalation of the problem and eliminating its source.
- rejection of a quality complaint, and thus avoiding groundless burdens, in the event that the analysis clearly indicates the absence of fault of the customer and directs
the suspicion to another element of the process.
Stages of service implementation
Order process and implementation
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Discover our other services
Selection of defective elements at each stage of production and in all design phases, using effective qualitative methods and tools.
CSL II Service
CSL 2 is an additional procedure required from the supplier by the customer. The control carried out by an external company guarantees the supply that meets specified quality requirements.
Ensuring the quality of supplies
Our controllers carry out the quality control process of the delivered components and the experienced quality engineer watches over the complaint process with the supplier and the implementation of corrective actions.
Using 3D scanning and 2D documentation, we create the CAD model of the real object, which allows for recreating components or sub-assemblies that are no longer available. Precise mapping in 3D technology enables saving time and resources.
References of our clients
Tristone Flowtech Italy