Ensuring the quality of supplies

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What does ensuring the quality of supplies consist in?

If you want to prevent complaints, it is worth operating at the earliest possible stage of production. The quality of the components used has a significant impact on the final product, therefore any non-compliance should be detected before the production process begins.
To minimize the risk of using non-compliant or suspect components in the production process, the SGP Group offers the Supply Quality Control Assurance service. Our qualified controllers will statistically verify components within the defined Control Plan.
In the event of detecting details outside the specification, they will block the suspect stock and carry out a full control of 100% of the blocked items. The SGP supply quality engineer will issue a claim to the supplier requiring all 8D steps. Until the guaranteed delivery is provided by the supplier, our supply quality assurance department will be responsible for delivering compliant details to the production line after the SGP inspection.

Why is this worth outsourcing?

Due to the inspection carried out by our qualified staff, any non-compliant components will be detected at a very early stage. Our team take over all the operations related to verifying whether the component meets the specified requirements. These details will have the clear identification of their compliance. On the other hand, non-compliant details will be blocked in the first phase, and then, after confirmation by the customer, they will be scrapped or returned to the supplier.   

After defining the root cause and defining the operation plan, the SGP quality engineer will verify the presented 8D report. If 8D presents the so-called robust Action Plan, the quality engineer will accept it in agreement with the quality manager of the customer. However, if
the analysis and the operation plan are not robust enough, the quality engineer will ask for its update. If necessary, the SGP quality engineer will audit the implementation of activities defined in the 8D report at the customer’s location.

Benefits from using ensuring the quality of supplies

  • improving the quality of finished products
  • avoiding unexpected costs
  • saving time and resources by the customer
  • satisfaction of final customers and no complaints

Stages of service implementation

Order process and implementation

Partner Quality problem     1 Quality problem The customer has a problem with the quality of components provided by the supplier.
    2 Acceptance of the order for execution The customer contacts us and we collect all the necessary data and develop the operation strategy.
    3 Carrying out an inspection Our qualified staff carry out the statistical verification of the detail according to the Control Plan defined and, after detection of non-compliance, 100% control of the suspect stock.
    4 Beginning the complaint procedure with the supplier In accordance with the procedure agreed with the customer, non-compliant details are to be scrapped or returned to the supplier.
    5 Verification of the 8D report After receiving the 8D report, the quality engineer verifies whether it meets the requirements of the “robust Action Plan”, taking into account the defined root cause and the Action Plan.
    6 Acceptance of the Action Plan After consulting the quality manager of the customer, the Action Plan is accepted. However, if it does not meet the requirements, the quality engineer is responsible for ensuring that it is updated.
    7 Order completion At the customer’s request our quality engineer can carry out an audit and control the course of the implementation of operations.
Partner Resolve problem     8 Service completion and Feedback Our customers’ opinion is crucial to us. After the order is completed, SGP verifies the quality of the order execution with the customer, and the conclusions drawn on the basis of the comments received will be used to further improve the process.

References of our clients

Customers opinion

“Thanks to SGP Group’s professional team we are sure, that our products will be checked accordingly and we have 100% guarantee it will be done on time.”
Nikola Randelović Purchasing manager Wacker Neuson Kragujevac d.o.o.
“The company is characterized by high flexibility and professionalism in the implementation of commissioned works and it has qualified personnel on its disposal. SGP Group employees proved authority in solving quality problems.”
SMA Metalltechnik RO SRL
“SGP is a flexible partner, effectively meeting our personnel needs and maintaining open communication. They are dedicated to understanding our demands and finding mutually beneficial solutions.”
Cristina Bacila HR Manager, Ecolor
“Thanks to SGP Group’s professional team we are sure, that uor products will be checked accordingly and we have 100% guarantee it will be done on time.”
Matija Selankovic Supplier Quality Assurance Engineer at Nidec Electric Motor Serbia
“I would like to confirm that SGP Group has been a qualified supplier in terms of sorting, visual control and production support”
Dusan Novosel Supplier Quality, Brose group plant Belgrade
„Cooperation with SGP has developed properly from the very beginning and SGP has greatly supported Bufab growth over past years.”
Jarosław Bazeli Managing Director
Bufab Poland
„We repute this company as deserving for recommendation.”
Robert Grzyb Director Advanced Quality
Cooper Standard
„Basing on orders and missions performer by SGP – Sorting Group Poland Sp. Z o.o., we can confirm high quality of services and punctuality of realized commissions.”
Marcin Przedborski Kierownik Działu Jakości
LG Electronics
“The communication and services provided by SGP have always been provided in a timely manner and ore to the expected high standards.”
David Alexander Quality Manager
“SGP Group administers of well qualified managerial and labor personnel and rich experience, which results in good quality of their work. We repute this company as deserving for recommendation.”
Luca Marchegiani Procurement Direction
“It’s worth to mention that services rendered by SGP are always provided on-time and with high quality standards.”
Paola Santagati Quality Supplier
Tristone Flowtech Italy
“It’s worth to mention that services rendered by SGP-Sorting Group Poland Sp. z o.o. are always provided on-time and with high quality standards.”
Agnieszka Bogubowicz DN Automotive Poland Sp. z o. o.

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