Repair of components and finished products

What does repair of components and finished products consist in?

At the customer’s request, defective components are repaired or corrected using tools before they reach the production line. By repairing components, the product in which
the defect has been detected regains its initial functional properties. Repair of components ensures that only parts that meet the required quality standards go into further production.
In turn, when repairing finished products, the products, in which any defects were found during quality control, are repaired using appropriate tools so that they regain their functional properties. This is a particularly important procedure in industries where the product reaching the final customer is relatively expensive — namely industries, such as automotive, electronics or household appliances.

Why is this worth outsourcing?

Frequent complaints can have a very negative impact on the company’s image.

When providing the service of repair of components and finished products commissioned to us, we rely only on modern technologies and the experience of our experts. We guarantee that the final product delivered to the final customer meets all the specified requirements and complies with the technical specification. Together with the customer we focus on constantly improving the quality of the products offered.

Benefits from using repair of components and finished products

repair and restoration of the product functional properties
removal of the defect of the component before it reaches the production line
reduction in production costs and complaint costs
elimination of complaints
improving the quality of finished products
positive impact on the company’s reputation

Stages of service implementation

Order process and implementation

SGP

Partner Quality problem 1 Quality problem The customer has a problem with the quality of the product and there is a need to use our services.

2 Acceptance of the order for execution The customer contacts us and we collect all the necessary data and develop the operation strategy.

3 Contact with the supplier The SGP representative contacts the customer’s supplier directly regardless of where the supplier is based and establishes all the details concerning the inspected detail.

4 Acceptance of the order execution along with the provision of resources Our employee assigned to the execution of the order starts operations in accordance with the joint arrangements and the specificity of the task. They are also responsible for appointing controllers, organizing the necessary tools and other tasks.

5 Order execution In the next step, we proceed to the execution of the order by, e.g., coordinating the work of the team and familiarizing the staff with the instructions for repair. All the time we watch over the progress of work and the order execution in accordance with the adopted guidelines.

6 Reporting and monitoring Once the order has been completed, the coordinator reports the course of the order execution in the form agreed with the customer. Subsequently, they send the report on the execution of the order to the customer and the supplier.

7 Order completion Once the order has been completed, we provide the customer with components or finished products after repair, and we settle with the supplier for the execution of the order.

Partner Resolve problem 8 Service completion and Feedback Our customers’ opinion is crucial to us. After the order is completed, SGP verifies the quality of the order execution with the Customer, and the conclusions drawn on the basis of the comments received will be used to further improve the process.

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Discover our other services

Our offer

Outsourcing of quality engineers and residents

We offer support from experienced engineers of Quality, Process, Purchase and Laboratory.

Ensuring the quality of supplies

Our controllers carry out the quality control process of the delivered components and the experienced quality engineer watches over the complaint process with the supplier and the implementation of corrective actions.

CSL II Service

CSL 2 is an additional procedure required from the supplier by the customer. The control carried out by an external company guarantees the supply that meets specified quality requirements.

Complaint analysis

Complaint analysis allows the quick and efficient identification of the wrong component in the case of components consisting of many sub-assemblies.

Full offer

References of our clients

Customers opinion

„Cooperation with SGP has developed properly from the very beginning and SGP has greatly supported Bufab growth over past years.”

Jarosław Bazeli Managing Director
Bufab Poland

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„We repute this company as deserving for recommendation.”

Robert Grzyb Director Advanced Quality
Cooper Standard

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„Basing on orders and missions performer by SGP – Sorting Group Poland Sp. Z o.o., we can confirm high quality of services and punctuality of realized commissions.”

Marcin Przedborski Kierownik Działu Jakości
LG Electronics

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“The communication and services provided by SGP have always been provided in a timely manner and ore to the expected high standards.”

David Alexander Quality Manager
Curtiss-Wright

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“SGP Group administers of well qualified managerial and labor personnel and rich experience, which results in good quality of their work. We repute this company as deserving for recommendation.”

Luca Marchegiani Procurement Direction
Elica

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“It’s worth to mention that services rendered by SGP are always provided on-time and with high quality standards.”

Paola Santagati Quality Supplier
Tristone Flowtech Italy

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